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About Jenne Careers


COME JOIN OUR TEAM!! Jenne Distributors, Inc. is a leading North American distributor of Business Telephone and Computer Telephony products. Since the company's founding in 1986, Jenne has been committed to providing our Dealers and Value-Added Resellers with a broad product selection, competitive pricing, fast delivery, outstanding technical support, plus ongoing sales and technical training.

Jenne strives to offer the most comprehensive personal attention in the industry. For this reason Jenne has formed strategic alliances with over 140 major manufacturers including Avaya, Panasonic, Plantronics, GN Netcom, Aastra, Valcom and Adtran to insure our continued assistance with our client's growing needs. Jenne offers turnkey solutions for all enterprises, large or small. Jenne is dedicated to helping resellers enter and thrive in the telecommunications market. We are committed to the convergence marketplace and will continue to offer solutions, new equipment and related applications as they emerge.

The following positions are currently available:

Credit Manager

Date Posted - 2/27/2008

Basic Overview and Job Functions

The purpose of this position is to manage the credit and collection procedures and to develop credit policies necessary to meet the company’s long range objectives. The Credit Manager will work with all facets of the company including Sales.

This position reports to the VP of Finance and provides analytical support for month-end reporting to corporate management.

Primary Responsibilities

• Establish credit scoring system to assist in the evaluation of customer credit.

• Responsible for the investigation of financial standing (D&B Reports) and reputation of prospective customers and establishes credit limitations for potential customers.

• Interface with current and potential customers.

• Supervise the collection of bad accounts and is responsible for the management and development of credit and collection procedures.

• Make collection notes and process all legal documents incidental to credit while keeping records of collections.

• Determine and approve credit limits and terms for new and existing customers.

• Develop system to perform annual reviews of customer accounts including obtaining customer financials and updating credit files.

• Provide monthly credit reporting to management.

• Supervise the Credit Department.

• Other duties or responsibilities that may be assigned as the job requirements dictate.

Position Requirements

• This position requires a minimum of 5+ years credit management experience in a distribution company. Computer and telecommunications industry experience is a plus.

• Bachelor’s Degree in accounting or finance.

• Conduct duties and responsibilities in a moral, honest and ethical manner.

• Team player in a fast paced, evolving organization.



Credit Application Clerk

Date Posted - 2/27/2008

Basic Overview and Job Functions

The purpose of this position is to assist in the credit and collection process and provide analytical support for month-end reporting. This position reports to the Credit Manager who gives direction as to priorities and assignments on a regular basis.

Primary Responsibilities

• Process Credit Applications: review form for completeness, investigate information, contact trade references, submit for credit approval to Credit Manager and notify customer and salesperson regarding status

• Create customer credit file

• Enter new accounts into EPICOR System.

• Keep accounts up-to-date in EPICOR System, including detailed notes

• Verification of New Credit Cards (including entry into system)

• Create and mail letters to customers regarding their accounts

• Complete Trade References

• Update daily credit application spreadsheet

• Other duties or responsibilities that may be assigned as the job requirements dictate

Position Requirements

• Conduct duties and responsibilities in a moral, honest and ethical manner while being a team player in a fast paced environment focusing on customer satisfaction

• Good communication skills (including letter writing and phones), strong organizational skills, detail oriented/accuracy and filing skills

• Ability to use office equipment (fax, copier, computer) and various computer programs (Microsoft Office Products = Outlook, Word & Excel, Windows), 10 key proficiency

• Ability to learn new computer system (EPICOR in house system)

• Strong typing skills (35-40 wpm)

• Ability to understand “net terms” and work independently

• Highly motivated and possess a personal commitment to the success of the Jenne’s organization

• High School Diploma; advanced degree a plus with 3-5 Years Office Experience



Executive Sales & Marketing Assistant

Date Posted - 4/10/2008

Basic Overview and Job Functions

Assumes primary administrative and sales analysis functions in support of the VP of Sales & Marketing. Handles a wide variety of complex, confidential and time sensitive projects and materials. This includes designing, preparing, tracking and distributing sales reports, completing data analysis, formulating conclusions and providing recommendations in a fast paced environment with customer, vendor and executive level interaction.

This position reports directly to the VP of Sales & Marketing.

Primary Responsibilities

• Ability to handle key assignments of a confidential nature and maintain highly confidential information.

• Prepare, review and analyze a wide array of sales reports, providing data interpretation and recommendations to company management.

• Maintain data integrity of new business development sales funnel “Pipeline” working with sales/sales management to facilitate timely entry of sales process activity and progress.

• Develop ad hoc reports as needed to address developing business issues and opportunities.

• Serve as a liaison between Executive Sales and Marketing Management with field and internal sales and key internal support departments.

• Plan, coordinate and participate in meetings, including scheduling and communication, maintaining information, preparing and distributing materials, taking minutes and following up on action items.

• Review and maintain expense report files for accuracy and tracking acceptable spending limits and trends. Reconcile field sales activity utilizing multiple sources of information.

• Maintain efficient filing systems for operating and administrative files.

• Assist with sales and marketing administration and manage various projects from start to finish using Microsoft software.

• Other duties or responsibilities that may be assigned as the job requirements dictate.

Position Requirements

• Ability to extract, manipulate and analyze data, validate information accuracy, identify trends and present informal recommendations to company management.

• Highly inquisitive, strong initiative, proactive, organized with an ability to work independently with minimal supervision.

• Excellent written and verbal communications and attention to detail. Ability to deliver timely and professional written correspondence with an ability to deflect unnecessary demands on executive capacity when appropriate.

• Highly developed overall computer skills. Fluent in Microsoft Office products, e-mail, internet. Must be highly proficient in PowerPoint and Excel with pivot table, v-look-up and conditional formatting capability a plus.

• Detail oriented with the ability to prioritize as work demands shift in a fast paced environment. Strong judgment and analytical skills.

• Results and profit-oriented with the ability to balance other business considerations; capacity for rendering objective business decisions.

• 5+ years experience in an administrative/executive support capacity.

• College degree a plus.



Accounts Receivable & Collection Specialist

Date Posted - 4/1/2008

Basic Overview & Job Functions

The accounts receivable and collection specialist is responsible for posting cash and credit card receipts, credits and debit memos to customer accounts and then reconcile receipts to the appropriate general ledger accounts. This position prepares monthly receivables statements for customers, compiles and sorts documents such as invoices and checks to substantiate business transactions. The accounts receivable position also works closely with customers and the sales team to resolve issues, obtains outstanding payments and strengthens customer relationships.

 This position reports to the Controller who gives direction as to priorities and assignments on a regular basis.

Primary Responsibilities

• Post cash, credit card, bank wires, lease payments, credits and debit memos to customer accounts.

• Work closely with the Sales Department to resolve customer issues and manage credit risk.

• Develop a process to identify delinquent accounts and make credit collection calls to resolve payment issues on order to obtain timely payment of outstanding balances.

• Review accounts receivable aging timely and provide monthly reporting on delinquent accounts.

• Contact customers when credit limit is exceeded or account is past due to obtain payment information.

• Work with Credit Manager regarding customer account issues, credit line limits and delinquent accounts and bankruptcies.

• Investigate customer payment issues including short payments, NSF’s and credit card charge backs. Process return authorizations and issue credit for freight and pricing issues.

• Provide assistance with monthly bank reconciliation.

• Send statements and copies of invoices to customers.

• Provide assistance with other projects as necessary.

Position Requirements

• Minimum of 5 years experience in accounts receivable, credit and collections.

• Must have excellent oral and written communication skills.

• An enthusiastic attitude to work with company employees and vendors.

• Experience working for a distribution company is a plus.

• A team player that is detail oriented with the ability to prioritize and adapt in a fast paced environment.

• Strong computer skills including Microsoft Office products such as Excel, Power Point and Word. Experience working with Epicor a plus.

• Conduct duties and responsibilities in a moral, honest and ethical manner.



Accounting / Office Clerical

Date Posted - 4/15/2008

Basic Overview and Job Functions

The purpose of this position is to assist in the collection of information for the accounting and credit department and will classify, store, retrieve and update information. This position performs a variety of clerical duties such as new account entry, verification of credit card information, pulling D&B reports, filing and posting checks. All tasks are assigned or explained and no previous experience is necessary.

This position reports to the Credit Manager who gives direction as to priorities and assignments on a regular basis.

Primary Responsibilities

• Enter new accounts and maintain existing account information into EPICOR by working with sales, credit and accounting team members.

• Interacts with customers regarding terms or web access.

• Manages and orders office supplies.

• Provides back up to posting checks and charging credit cards.

• Completes W-9 Forms for vendors.

• Filing accounts payables, accounts receivables, credit applications and related correspondence.

• Verify credit card information and enter into EPICOR System.

• Other duties or responsibilities that may be assigned as the job requirements dictate

Position Requirements

• Must have excellent oral and written communication skills.

• An enthusiastic attitude to work with company employees and vendors.

• A team player that is detail oriented with the ability to prioritize and adapt in a fast paced environment.

• Strong typing and computer skills including Microsoft Office products such as Excel, Power Point and Word. Experience working with EPICOR a plus.

• Conduct duties and responsibilities in a moral, honest and ethical manner.

• High School Diploma or equivalent.



Receptionist / Switchboard Operator

Date Posted - 4/21/2008

Basic Overview and Job Functions

The purpose of this position is to manage the company’s lobby area and route calls through the switchboard. Greet and announce/direct all visitors, including vendors, clients, job candidates and customers. Prepare outgoing mail and handle special administrative projects, as well as overflow work from various departments.

This position reports to the VP of Logistics who gives direction as to priorities and assignments on a regular basis.

Primary Responsibilities

• Operate a busy multi-line phone system to answer all incoming calls and redirect the caller to the requested business associate.

• Announce visitor(s) to the appropriate business associate.

• Sort invoices to be mailed to the customers and insert flyers when mailing.

• Sort and distribute incoming and outgoing mail. Operate / maintain mailing equipment while keep a stock of supplies.

• Keep a record of AMEX charges for USPS parcels – file claims and do follow-up on USPS.

• Maintain working balance in postage machine (request funds as needed).

• Maintain Neopost folder/inserter – keep in good working order.

• Collect lost vending machine money for associates.

• Other duties or responsibilities that may be assigned as the job requirements dictate. Position Requirements • Conduct duties and responsibilities in a moral, honest and ethical manner.

• Team player in a fast paced environment focusing on customer satisfaction.

• Excellent phone skills and clear vocalization, plus good listening skills - must have prior receptionist experience using a multi line phone system.

• Detail oriented, time sensitive to deadlines and have the ability to prioritize as work demands shift.

• Ability to use office equipment (fax, copier, computer) and various computer programs (Microsoft Office products, e-mail, internet, instant messaging).

• Strong typing skills (35-40 wpm).

• Knowledge of UPS and Federal Express procedures / shipping types.

• Dependable, highly motivated and possess a personal commitment to the success of the Jenne’s organization.

• High school diploma plus two years of professional receptionist experience in an office setting, working in a fast-paced, high volume environment.

• Prior experience with Ultimail (or similar mailing equipment) postage machine and a Neopost folder/inserter machine preferred.

• Hours: 9:00 am - 5:30 pm (½ hour for lunch).



Picker, Packer/Shipper - Key Areas of Responsibility

Date Posted - 4/21/2008

Each member of the Jenne Distributors Logistics Team has the direct responsibility of providing outstanding customer service by focusing on quality, accuracy and performing assigned duties with efficiency. As members of the Logistics Team, there are assigned primary duties, but will assist with other tasks as business needs dictate. For example, duties may include replenishment in the morning and functioning as a packer in the afternoon. Members of the Logistics Team are responsible for the packages our customers receive – accurate and efficient processing with hand held scanners and quality packing is an important component of delivering outstanding customer service. All Logistic Team members are responsible for keeping the warehouse clean, neat and organized.

Picker:

The Picker’s responsibilities are focused on picking customer orders accurately and efficiently. Accuracy contributes to overall efficiency and ability to provide exceptional customer service. Efficiency is necessary to meet same day shipping commitments. Pickers are responsible for keeping the pick faces neat and organized during the process by removing empty carton and placing them on the trash conveyor or in a trash container. Maintaining the orderliness of the pick faces prevents mixing of items that could result in errors. Pickers must do their best to keep the pick face clean, neat and straight. Pickers must report stock outages and shortages immediately, so the pick face can be replenished. This enables the picker to effectively complete the process during the first pass. The replenishment staff and pickers utilize two-way radios for efficient communications.

The Picker is also responsible for accurate recording of each document number taken from the printer. This control assures that all documents are accounted for and that each order is processed. Any gaps in control numbers should be reported to the Team Leaders as soon as they appear. The Picker sorts the pick tickets by location order. The goal is to organize an efficient pick path for each group of orders.

Packer/Shipper/Loader:

The Packer/Shipper’s key responsibilities include verifying the accuracy of each order packed and shipped. They are directly responsible for the accuracy of each order and must verify and confirm the order is correct.

The Packer has responsibility for packing the contents of the order in a properly sized container with adequate packing materials. This assures each item arrives at its destination undamaged. Well packed, neatly taped boxes demonstrate to our customers our commitment and focus on quality and that each order is important to us.

The Packer affixes the correct shipping label to the box and the Shipper must verify that the packing list and shipping label match. This assures the order is shipped to the correct location and customer.

The Packer/Shipper is responsible for placing the shipping label on the largest surface of the package and placing it on the conveyor to be transported to the scale. If the order is not conveyable, the package is to be processed at the Exception Station in accordance with shipping procedures.

The Packer is responsible for keeping packing stations stocked with boxes and supplies each day. This is necessary for packing efficiency – supplies must be within an arm’s reach (boxes, tape, packing materials, packing slip envelopes, labels and other supplies). The packing area is to be kept clean and organized. The packing station must be clear of all materials other than those used in the packing process.

At assigned times, packages are loaded on the Federal Express and UPS trailers as the conveyor feed line accumulates. It is the Loader’s responsibility to monitor the feed line and stack packages neatly in the trailer. The conveyor line must be monitored so that the packages do not back up beyond the “full” sensor. If this occurs, a message is sent to the transport conveyor indicating the line is full and a back-up will occur.

The Packer/Shipper is responsible for working safely in accordance with established safety rules. Back supports are to be worn at all times while performing assigned duties.

Applicants must be able to physically lift, push and pull a minimum of 50 lbs. and must be detail oriented.



Technical Services Specialist

Date Posted - 5/9/2008

Basic Overview and Job Functions

Come join our team! Jenne Distributors Inc., headquartered in Avon, Ohio is a leading national distributor servicing Interconnect Dealers nationwide. Jenne has an opening for an energetic and self-motivated individual to fill the position of Technical Services Specialist. The Technical Services Specialist is responsible for providing Tier II technical support on Avaya, Panasonic and other IP related Business Telephone platforms.

This position reports directly to the Director of Training & Technical Services.

Primary Responsibilities

• Proven technical support skills

• Excellent verbal and written communication skills

• Logical approach to problem solving

• Provide oral and electronic Tier II technical support to our customers

• Successfully diagnose, troubleshoot and resolve software and hardware problems

• Configure multi-site networked communication systems

• Enhance and develop technical knowledge database

• Ability to manage multiple priorities and technical support problems

• Dedication to customer satisfaction Position Requirements

• 4+ years of hands on installation, programming and troubleshooting on Avaya and/or Panasonic platforms

• The ability to handle high-pressure situations

• Outstanding written and oral communication skills including strong presentation abilities

• Detailed knowledge of VoIP and IP Networking (future certifications may be required)

• Comfortable speaking to technical and non-technical people

• The ability to be a team player in a fast-paced environment

• Ability to adjust priorities quickly as circumstances change

• The ability to work effectively with minimal direction

• Strong computer skills including Microsoft Office products

• Conduct duties and responsibilities in a moral, honest and ethical manner

• Must be willing to work 1st or 2nd shift as needed (Technical Services hours of operation are 8:00am-8:00pm Monday through Friday)