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Jenne University Course Catalog




Description: The IP Office Sales/Demo Boot Camp is designed for Sales Representatives of Avaya Business Partners with Sales responsibilities.
This course provides participants with PRACTICAL EXPERIENCE in presenting and positioning IP Office from a selling perspective. Sales Associates will learn the skills needed to organize and conduct a demo and utilize an IP Office demo system to demonstrate the features of the telephones, Soft Phone Power User/Tele-worker, Voicemail Pro, One X Portal, Mobile Worker, Web Conference and Video Conference. This class will also include a demo of the Radvision Scopia.  More Info...


Description: This hands-on course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 10.0 featuring the IP 500 hardware. This is a Hands-On instructor-led classroom environment. All students will prepare for the AIPS-Avaya IP Office Credential.  More Info...


Description: This hands-on course is intended for Avaya AIPS-SME Certified engineers. It provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. More specifically, this course discusses topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS) and VoiceMail Pro in a Small Community Network (SCN).  More Info...


Description: This 10-day Instructor Led class is designed for individuals responsible for the installation, configuration and administration of Avaya IP Office Contact Center and those preparing for the ACIS – Avaya IP Office Contact Center (ACIS – 7750) credential. Delivered in a classroom setting with access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Travel and living expenses are not included in the offer price.  More Info...


Description: You will gain comprehensive knowledge of the MiVoice Office 250 system including the hardware, phones, and system features supported by the current release of software. You will also plan, program, and use Unified Voice Messaging and Voice Processor applications.  More Info...


Description: This course is designed to provide an environment to install and configure the IP Office R9 Server Edition. Topics covered will include system design, licensing, and Web Management of the IP Office Server Edition. This course will also cover hands on implementation of IP500v2 expansion systems, one-X Portal and Avaya Contact Recorder.  More Info...


Description: Jenne University hosts a 4-day hands-on Panasonic Certified KX-TDE/NCP Technical Training course. This course along with programming and lab exercises will provide technicians with all the necessary skills to pass the certification test. You will be able successfully install, program, and maintain the KXTDE and KX-NCP IP-PBX systems.  More Info...


Description: The Status Solutions Sales Workshop is designed to help Status Solutions Value-added Resellers understand and implement an outcome-based selling strategy. VAR management and sales personnel will learn to better qualify opportunities through discovery and successfully position situational awareness solutions and their outcomes in terms of life safety, security, environmental monitoring and mass notification. The SARA, SARA’s eMessenger and CATIE solutions will be covered.  More Info...


Description: The targeted audiences for this program are the project managers, installation engineers/technicians and the technical support/help desk staff of the dealer company.  More Info...


Description: The course will provide the technical user the necessary skills in a hands-on learning experience to Install, program, and maintain the KX-NS1000 product. During the course each workstation will have 2 NS1000 units and a NCP unit, including the new NT500 series and UT100 series telephones. Participants will have the opportunity to experience the new platform features such as Unified Messaging, Fax Server, One-Look Network and the new Web Maintenance Console.  More Info...

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