7750C Avaya IP Office Contact Center Implementation and Expanded Configurations ACIS Certification Workshop
This 10-day Instructor Led class is designed for individuals responsible for the installation, configuration and administration of Avaya IP Office Contact Center and those preparing for the ACIS – Avaya IP Office Contact Center (ACIS – 7750) credential. Delivered in a classroom setting with access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Travel and living expenses are not included in the offer price.

Key objectives for this offer include the ability to:

  • Describe the components of Avaya IP Office™ Contact Center
  • List requirements for integration of Avaya IP Office Contact Center with Avaya IP Office Platform
  • Install the Avaya IP Office™ Contact Center
  • Configure the Avaya IP Office™ Contact Center components
  • Configure the Supervisor and Agent User Interface
  • Implement call flows
  • Implement IVR scripts
  • Create Historical Reports
  • Configure email, dialer and chat
  • Integrate database via call flows

Pre-requisite
This is an advanced course and is intended for technicians that have already completed the Avaya IP Office AIPS and or the Avaya IP Office ACSS credential. By registering you are certifying that the registrant has earned the AIPS-SME and ACSS-SME credentials. This information will be confirmed upon registration.


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