7820C Troubleshooting Methodology for Avaya Midmarket Team Engagement Solutions ACSS Certification Workshop
This hands-on course is intended for Avaya AIPS-SME Certified engineers. It provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. More specifically, this course discusses topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS) and VoiceMail Pro in a Small Community Network (SCN).

Upon completion of this course, students should be able to:

  • Identify installation requirements for IP Office applications
  • Hardware, software and licensing requirements
  • IP Office Manager application configuration settings
  • Construct call flows including advanced applications; such as Database Actions and Text
  • to
  • Speech Actions
  • Explain the capabilities of the Unified Messaging Service (UMS)
  • Record calls using ContactStore
  • Explain different analysis and monitoring methods using System Status Application and System Monitor
  • Describe the VoIP functionality and the connection of SIP trunks and terminals
  • Explain the features and functionality of IP Office data and voice networking
  • Define the functionality of IP Office Small Community Network (SCN)
  • Summarize the available options for VoiceMail Pro within a Small Community Network (SCN)
  • Describe the use of the Avaya provided tools
This is an advanced course and is intended for technicians

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