Training Event

Training Event:ACSS Certification-7820C/5S00004K Troubleshooting Methodology for Avaya Midmarket Team Engagement Solutions Workshop-Avon, OH (March 26-29)
Type of Training:Technical
Time:3/26/2018 - 3/29/2018 8:30am-4:30pm
Location:Avon OH: Jenne University 33665 Chester Rd. Avon, OH 44011
Training Cost:$1,795 plus $125 ACSS exam fee paid to Pearson VUE

This  hands-on course is intended for Avaya AIPS-SME Certified engineers. It provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. More specifically, this course discusses topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS) and VoiceMail Pro in a Small Community Network (SCN).

Upon completion of this course, students should be able to:

-Identify installation requirements for IP Office applications
-Hardware, software and licensing requirements
-IP Office Manager application configuration settings
-Construct call flows including advanced applications; such as Database Actions and Text-to-Speech Actions
-Explain the capabilities of the Unified Messaging Service (UMS)
-Record calls using ContactStore
-Explain different analysis and monitoring methods using System Status Application and System Monitor
-Describe the VoIP functionality and the connection of SIP trunks and terminals
-Explain the features and functionality of IP Office data and voice networking
-Define the functionality of IP Office Small Community Network (SCN)
-Summarize the available options for VoiceMail Pro within a Small Community Network (SCN)
-Describe the use of the Avaya provided tools



This is an advanced course and is intended for technicians that have already completed the 5-day Avaya IP Office Implementation Workshop. By registering you are certifying that the registrant has earned the AIPS-SME credential. This information will be confirmed upon registration.

Space is limited to only 8 students. This class will fill quickly.

Jenne University has partnered with Pearson Vue (Avaya's exclusive testing center) to provide electronic testing and certifications for Jenne's Avaya training courses. If you are interested in scheduling testing to coincide with this course or would like to learn more, please contact Erica Butler at 440-471-3130.


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