Training Event


Training Event:ACIS – 7750 Credential-Avaya IP Office Contact Center 7754 and 7756 Basic and Expanded Configuration Workshops-Avon, OH (April 9-20)
Type of Training:Technical
Manufacturer:Avaya
Time:4/9/2018 - 4/20/2018 8:30am-4:30pm (Monday through Friday each week)
Location:Avon, OH: Jenne University 33665 Chester Rd. Avon, OH 44011
Training Cost:$3,580 plus $125 ACIS exam fee paid to Pearson VUE
Description:

Week One-7754 Integrating and Basic Configuration of Avaya IP Office Contact Center

This instructor- led, hands-on course is designed for individuals responsible for the Installation, Support, Maintenance and Troubleshooting of the Avaya IP Office Contact Center (IPOCC)

This course will enable the student to install, support, maintain and troubleshoot the Avaya IP Office Contact Center.

Key objectives include:
Describe the components of Avaya IP Office™ Contact Center.
List requirements for integration of Avaya IP Office™ Contact Center with Avaya IP Office™ Platform.
Install the Avaya IP Office™ Contact Center.
Configure the Avaya IP Office™ Contact Center components.
Configure the Supervisor and Agent User Interface.
Implement call flows.
Implement IVR scripts


Week Two-7756 Integrating and Basic Configuration of Avaya IP Office Contact Center

This instructor- led, hands-on course is designed for individuals responsible for the Installation, Support, Maintenance and Troubleshooting of the Avaya IP Office Contact Center (IPOCC).

This course will enable the student to install, support, maintain and troubleshoot the Avaya IP Office Contact Center.

Key objectives include:
Configure the Avaya IP Office™ Contact Center components.
Configure the Supervisor and Agent User Interface.
Implement call flows.
Implement IVR scripts.
Configure email, dialer and chat.
Integrate database via call flows.
Understand Using Ttrace for Trouble Shooting.
Configure different customer scenarios.


Pre-requisite
This is an advanced course and is intended for technicians that have already completed the Avaya IP Office AIPS and or the Avaya IP Office ACSS credential. By registering you are certifying that the registrant has earned the AIPS-SME and ACSS-SME credentials. This information will be confirmed upon registration.

Space is limited to only 8 students. This class will fill quickly. 

Jenne University has partnered with Pearson Vue (Avaya's exclusive testing center) to provide electronic testing and certifications for Jenne's Avaya training courses. If you are interested in scheduling testing to coincide with this course or would like to learn more, please contact Erica Butler at 440-471-3130.




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