Training Event


Training Event:7750C Avaya IP Office Contact Center Implementation and Expanded Configurations ACIS Certification Workshop-Avon, OH (April 9-20)
Type of Training:Technical
Manufacturer:Avaya
Time:4/9/2018 - 4/20/2018 8:30am-4:30pm (Monday through Friday each week)
Location:Avon, OH: Jenne University 33665 Chester Rd. Avon, OH 44011
Training Cost:$3,580 plus $125 ACIS exam fee paid to Pearson VUE
Description:

This 10-day Instructor Led class is designed for individuals responsible for the installation, configuration and administration of Avaya IP Office™ Contact Center and those preparing for the ACIS – Avaya IP Office™ Contact Center (ACIS – 7750) credential. Delivered in a classroom setting with access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Travel and living expenses are not included in the offer price.

 

Key objectives for this offer include the ability to:

 

·         Describe the components of Avaya IP Office™ Contact Center.

·         List requirements for integration of Avaya IP Office™ Contact Center with Avaya IP Office™ Platform.

·         Install the Avaya IP Office™ Contact Center.

·         Configure the Avaya IP Office™ Contact Center components.
Configure the Supervisor and Agent User Interface.

·         Implement call flows.

·         Implement IVR scripts.

·         Create Historical Reports.

·         Configure email, dialer and chat.

·         Integrate database via call flows

 

Pre-requisite

This is an advanced course and is intended for technicians that have already completed the Avaya IP Office AIPS and or the Avaya IP Office ACSS credential. By registering you are certifying that the registrant has earned the AIPS-SME and ACSS-SME credentials. This information will be confirmed upon registration.


Space is limited to only 8 students. This class will fill quickly. 

Jenne University has partnered with Pearson Vue (Avaya's exclusive testing center) to provide electronic testing and certifications for Jenne's Avaya training courses. If you are interested in scheduling testing to coincide with this course or would like to learn more, please contact Erica Butler at 440-471-3130.



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