Upon completion of this course, students should be able to:

• Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
• Break down the stages associated with the 8 disciplines of problem solving.
• Given multiple scenarios, analyze the problem and collect data
• Apply the troubleshooting methodology to solve a Core scenario problem
• Recreate the problem using Avaya IP Office Client Applications
• Trace calls with the IP Office monitor, system status application and Wireshark
• Identify and prepare log files for troubleshooting analyses
• Practice the use of knowledgebase articles to solve issues

Pre-requisite

This is an advanced course and is intended for technicians that have already completed the 5-day Avaya IP Office Implementation Workshop. By registering you are certifying that the registrant has earned the AIPS/ACIS-SME credential. This information will be confirmed upon registration.

Space is limited to only 8 students. This class will fill quickly. 

After the course is completed students will be completely prepared to take the ACSS certification exam. The ACSS exam is a proctored exam delivered through Pearson Vue.  This is a separate cost ($125) from your class tuition and needs to be paid with a credit card. To find out more information about taking your Avaya certification through Pearson Vue, please navigate to the following page https://home.pearsonvue.com/avaya.  This exam needs to be scheduled with Pearson Vue.  The student will have to visit a Pearson Vue test center or test via Pearson's OnVUE service. 

To learn more about OnVue, please check this link for a video demonstration https://home.pearsonvue.com/avaya/onvue

Jenne University will not be administering this exam.