Jim Karaffa Jim Karaffa Senior Director of Training & Technical Services
Jim Karaffa is an executive accomplished in management, sales, training and customer service. The focus of much of his career has been in delivering and developing training materials for sales and technical courses. Jim joined the Jenne team in 2004 after a 23 year career with the AT&T/Lucent Technologies/Avaya business families.
As Senior Director of Training & Technical Services, Jim is responsible for the management of the Jenne Technical Services team as well as Jenne University. Jim’s role has been pivotal in the development of Jenne University. Jenne is an Avaya Certified Education Partner (ACEP) as well a Panasonic Certified Education Partner (PCEP). Jim was also responsible for the development and roll out of the online configuration tool Jenne Solutions Designer.
In previous roles, Jim was an instructor with Avaya, responsible for the delivery of sales and technical courses to Avaya Business Partners, Technical Staff and Bell Operating Companies. He delivered globally a portfolio of over 40 courses (both instructor-led and virtual instructor-led) for the sales, employee excellence, small/medium and large business solutions areas. Jim was one of the only Avaya University Instructors that delivered both sales and technical courses for all products small, medium and large.
Prior to becoming an Avaya University instructor, Jim held positions as an Account Executive in the commercial market, National Instructor, Implementor/Real Estate and Sales Manager all with AT&T.