Spectrum is a developer of Contact Center/Call Center interactive wallboards and desktop call center messaging solutions.
Call Center Unified Reporting & Contact Center Digital Signage and Dashboards
Spectrum call center unified reporting software and contact center display products combine data from the ACD, CRM, WFM, in-house databases and more to provide agents and managers KPI’s that improve performance. Reviewing critical data items, acting on variances from goals and surveying the agent threshold analytics are all standard practices in contact centers utilizing the Spectrum unified reporting software.
- LCD Screens
- LED Wallboards
- Smart Phones
- Tablet PCs
- Web-based Reports