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ACSS Certification - 78200V Supporting IP Office Platform Release 11 ****RETIRED COURSE****

Upon completion of this course, students should be able to:

  • Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
  • Break down the stages associated with the 8 disciplines of problem solving.
  • Given multiple scenarios, analyze the problem and collect data
  • Apply the troubleshooting methodology to solve a Core scenario problem
  • Recreate the problem using Avaya IP Office Client Applications
  • Trace calls with the IP Office monitor, system status application and Wireshark
  • Identify and prepare log files for troubleshooting analyses
  • Practice the use of knowledgebase articles to solve issues


This is an advanced course and is intended for technicians that have already completed the 5-day Avaya IP Office Implementation Workshop. By registering you are certifying that the registrant has earned the AIPS/ACIS-SME credential. This information will be confirmed upon registration.

Space is limited to only 8 students. This class will fill quickly. 

After the course is completed students will be completely prepared to take the ACSS certification exam. The ACSS exam is a proctored exam delivered through Pearson Vue.  This is a separate cost ($125) from your class tuition and needs to be paid with a credit card. To find out more information about taking your Avaya certification through Pearson Vue, please navigate to the following page  This exam needs to be scheduled with Pearson Vue.  The student will have to visit a Pearson Vue test center or test via Pearson's OnVUE service. 

To learn more about OnVue, please check this link for a video demonstration

Jenne University will not be administering this exam.