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Course Catalog

The IP Office Sales/Demo Boot Camp is designed for Sales Representatives of Avaya Business Partners with Sales responsibilities.

This course provides participants with PRACTICAL EXPERIENCE in presenting and positioning IP Office from a selling perspective. Sales Associates will learn the skills needed to organize and conduct a demo and utilize an IP Office demo system to demonstrate the features of the telephones, Soft Phone Power User/Tele-worker, Voicemail Pro, One X Portal, Mobile Worker, Web Conference and Video Conference. This class will also include a demo of the Radvision Scopia.

AVAYA-APSS-SME

***THIS COURSE HAS BEEN RETIRED***

Please see 77200C with 77200X Test for updated ACIS Credential Information

This hands-on course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 11 featuring the IP 500 hardware. This is a Hands-On instructor-led classroom environment. All students will prepare for the AIPS-Avaya IP Office Credential. This class is for those preparing for the ACIS Avaya Midmarket Team Engagement Solutions or ACSS-IP Office Platform credential.

You will gain comprehensive knowledge of the MiVoice Office 250 system including the hardware, phones, and system features supported by the current release of software. You will also plan, program, and use Unified Voice Messaging and Voice Processor applications. 

MITEL-MIVOFF-25063

This review course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities who have previously obtained the Avaya IP Office certification credential and are looking to renew. This course will cover IP Office Release 11 and provides the student with the necessary review information to attempt the ACIS – Avaya IP Office™ Platform Credential (77200X). This is a review session that will encompass instructor led training, real-time examples and question/answer session.  All students will prepare for the AIPS-7720 Professional Credential and have the opportunity to take the ACIS 77200X exam while on-site. 

AVAYA-AIPS

The KX-NSX2000 is the latest offering from Panasonic aimed at the small to medium enterprise market. This 2-day class offers hands-on experience through labs and presentations to educate the technician on all of the new and exciting features the NSX has to offer.

This 2-day technical certification course will provide technicians with the necessary skills and hands-on learning experience to Install, program, and maintain the KX-NS1000 product. All attendees will prepare for and take the online NS1000 and certification exam on the last day of class. This class is a pre-requisite for the KX-NSX2000 certification class, which will be taking place on Thursday and Friday after this class concludes.

PANASONIC-NS1000

This virtual course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 11 featuring the IP 500 hardware. This is a Hands-On, virtual instructor-led classroom environment. All students will prepare for the ACIS-7720 Avaya IP Office Platform Credential. This class is for those preparing for the ACIS-Avaya Midmarket Team Engagement Solutions or ACSS-3000 IP Office Platform credential.  The test associated with this class is the 77200X and is a Pearson Vue Proctored test. If you would like to learn more, please visit https://home.pearsonvue.com/avaya .Students will have to visit a Pearson Vue test center or set up their exam via Pearson OnVUE. To learn more about OnVue, please check this link for a video demonstration https://home.pearsonvue.com/avaya/onvue

NOTE: This is the new basic level certification that replaces the AIPS-4000 retiring March 28, 2020.  The new credential is ACIS-7720.  Both the AIPS-4000 & ACIS-7720 are the Basic certifications for the IP Office Platform.  Possessing either credential will work in tandem with the ACSS-3000 credential which is considered the Advanced certification.

 

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AVAYA-IPO-VACIS

This 2-day introductory hands-on workshop is intended for AIPS-SME certified engineers with no prior experience working with the IP Office Server Edition (SE) system. The purpose of this course is to provide technicians with the basic skills they need to customize and administer an IP Office SE solution. In addition, the course provides the participant with the opportunity to practice configuring the IP Office SE System. Topics covered include system design, licensing, web management of the IP Office SE, Hands-on implementation of IP500v2 expansion systems, one-X Portal, Avaya Contact Recorder and most importantly to have technicians become as comfortable with the Server Edition as they are with the IP500v2.

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AVAYA-IPO-VSE

This  hands-on course is intended for Avaya AIPS-SME Certified engineers. It provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. More specifically, this course discusses topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS) and VoiceMail Pro in a Small Community Network (SCN).

The MiVoice Business Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single standalone MiVoice Business system. This course qualifies new technicians with MiVoice Business Core I&M Certification with a practical exam and qualifies them for Core MiVoice Business system support. It also qualifies technicians for entry into the MiVoice Business Networking, Clustering, and Resiliency I&M course.

The Mitel Software Contact Center Installation and Maintenance (I&M) Course is a 5 day remote leader-led course that provides advanced hands-on training that teaches you how to successfully install and maintain an Enterprise Contact Center configuration. Installation and maintenance topics covered include Contact Center Management ACD, Multimedia, and IVR Routing —Visual Workflow Manager.

You will also gain a detailed understanding of the Contact Center Management architecture, media server configuration, how to perform telephone system synchronization, and the best practices for maintaining your software. Once the course curriculum and exam have been completed, participants will receive a Contact Center I&M Certificate.

This hands-on course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 11 featuring the IP 500 hardware. This is a Hands-On instructor-led classroom environment. All students will prepare for the ACIS-7720 Avaya IP Office Platform Credential. This class is for those preparing for the ACIS Avaya Midmarket Team Engagement Solutions or ACSS-3000 IP Office Platform credential.  NOTE: This is the new basic level certification that replaces the AIPS-4000 retiring March 28, 2020.  The new credential is ACIS-7720.  Both the AIPS-4000 & ACIS-7720 are the Basic certifications for the IP Office Platform.  Possessing either credential will work in tandem with the ACSS-3000 credential which is considered the Advanced certification.

***THIS COURSE HAS BEEN RETIRED***

Please see 77200V with 77200X Test for updated ACIS Credential Information

This hands-on course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 11 featuring the IP 500 hardware. This is a Hands-On instructor-led classroom environment. All students will prepare for the AIPS-4000 Avaya IP Office Platform Credential. This class is for those preparing for the ACIS-Avaya Midmarket Team Engagement Solutions or ACSS-3000 IP Office Platform credential. 

This  virtual Leader-Led course is intended for Avaya AIPS/ACIS-SME Certified engineers preparing to take the 78200X exam for the ACSS-3000 certification. This course covers SCN, Voicemail Pro, Media Manager, System Monitor, System Status, IX Workplace (Equinox) & J Series Phones.

 

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AVAYA-IPO-VACSS

The ExtremeWireless Cloud Training ECS course provides Extreme Networks customers and partners theoretical and practical hands-on training to give students a better understanding of Extreme Networks Cloud Wi-Fi technologies. Students will also learn how to manage and orchestrate ExtremeWireless Cloud from within the ExtremeCloud IQ management platform.

If interested in this course offering, please visit the following link for a list of course dates:

https://www.extremenetworks.com/education/courses/

 

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