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Course Catalog

The IP Office Sales/Demo Boot Camp is designed for Sales Representatives of Avaya Business Partners with Sales responsibilities.

This course provides participants with PRACTICAL EXPERIENCE in presenting and positioning IP Office from a selling perspective. Sales Associates will learn the skills needed to organize and conduct a demo and utilize an IP Office demo system to demonstrate the features of the telephones, Soft Phone Power User/Tele-worker, Voicemail Pro, One X Portal, Mobile Worker, Web Conference and Video Conference. This class will also include a demo of the Radvision Scopia.

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AVAYA-APSS-SME

This hands-on course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 11 featuring the IP 500 hardware. This is a Hands-On instructor-led classroom environment. All students will prepare for the AIPS-Avaya IP Office Credential. This class is for those preparing for the ACIS Avaya Midmarket Team Engagement Solutions or ACSS-IP Office Platform credential.

You will gain comprehensive knowledge of the MiVoice Office 250 system including the hardware, phones, and system features supported by the current release of software. You will also plan, program, and use Unified Voice Messaging and Voice Processor applications. 

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MITEL-MIVOFF-25063

This review course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities who have previously obtained the Avaya IP Office certification credential and are looking to renew. This course will cover IP Office Release 11 and provides the student with the necessary review information to attempt the AIPS – Avaya IP Office™ Platform Credential (77200T). This is a review session that will encompass instructor led training, real-time examples and question/answer session.  All students will prepare for the AIPS Professional Credential and have the opportunity to take the AIPS Credential while on-site. 

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AVAYA-AIPS

The KX-NSX2000 is the latest offering from Panasonic aimed at the small to medium enterprise market. This 2-day class offers hands-on experience through labs and presentations to educate the technician on all of the new and exciting features the NSX has to offer.

This 2-day technical certification course will provide technicians with the necessary skills and hands-on learning experience to Install, program, and maintain the KX-NS1000 product. All attendees will prepare for and take the online NS1000 and certification exam on the last day of class. This class is a pre-requisite for the KX-NSX2000 certification class, which will be taking place on Thursday and Friday after this class concludes.

PANASONIC-NS1000

This hands-on course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities. This course provides the student with practical experience installing and configuring the IP Office System through release 11 featuring the IP 500 hardware. This is a Hands-On instructor-led classroom environment. All students will prepare for the AIPS-Avaya IP Office Credential. This class is for those preparing for the ACIS-Avaya Midmarket Team Engagement Solutions or ACSS-IP Office Platform credential. 

This review course is designed for Avaya Business Partners and Technicians with IP Office Installation, Configuration, Design and Implementation responsibilities who have previously obtained the Avaya IP Office certification credential and are looking to renew. This course will cover IP Office Release 11 and provides the student with the necessary review information to attempt the AIPS – Avaya IP Office™ Platform Credential (77200T). This is a review session that will encompass instructor led training, real-time examples and question/answer session.  All students will prepare for the AIPS Professional Credential and have the opportunity to take the AIPS Credential while on-site. 

This  hands-on course is intended for Avaya AIPS-SME Certified engineers. It provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. More specifically, this course discusses topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS) and VoiceMail Pro in a Small Community Network (SCN).

The MiVoice Business Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single standalone MiVoice Business system. This course qualifies new technicians with MiVoice Business Core I&M Certification with a practical exam and qualifies them for Core MiVoice Business system support. It also qualifies technicians for entry into the MiVoice Business Networking, Clustering, and Resiliency I&M course.

Unified Communication

Physical Security

Cloud Services

Networking Infrastructure & Storage