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ACSS Certification 78201V - Supporting IP Office™ Platform Release 11.1 ***NEW OFFERING AS OF AUGUST 2022***

Upon completion of this course, students should be able to:

  • Introduce security administration processes to secure the IP Office Platfom
  • Introduce the upgrade procedures for the IP Office Platform 
  • Identify the processes to backup and restore the solution
  • Introduce the tools available to troubleshoot the IP Office Platform
  • Identify and prepare log files for troubleshooting analyses


This is an advanced course and is intended for technicians that have already completed the 4-day Avaya IP Office Implementation Workshop (ACIS Certification Workshop). By registering you are certifying that the registrant has earned the ACIS-7720 credential. This information will be confirmed upon registration.

Additional Recommended Prerequisite Knowledge:

  • Intermediate knowledge of Voice over IP (VOIP) technology.
  • Intermediate knowledge of Session Internet Protocol (SIP)

Space is limited to only 8 students. This class will fill quickly. 

After the course is completed students will be completely prepared to take the ACSS certification exam. The ACSS exam is a proctored exam delivered through Pearson Vue.  This is a separate cost ($125) from your class tuition and needs to be paid with a credit card. To find out more information about taking your Avaya certification through Pearson Vue, please navigate to the following page  This exam needs to be scheduled with Pearson Vue.  The student will have to visit a Pearson Vue test center or test via Pearson's OnVUE service. 

To learn more about OnVue, please check this link for a video demonstration

Jenne University will not be administering this exam.