This virtual, leader-led course is intended for Avaya AIPS/ACIS-SME Certified engineers. It provides information that enables Avaya IP Office VoiceMail Pro Administrators to manage advanced call flows. VoiceMail Pro in a Small Community Network (SCN) environment.

Upon completion of this course, students should be able to:

• Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
• Break down the stages associated with the 8 disciplines of problem solving.
• Given multiple scenarios, analyze the problem and collect data
• Apply the troubleshooting methodology to solve a Core scenario problem
• Recreate the problem using Avaya IP Office Client Applications
• Trace calls with the IP Office monitor, system status application and Wireshark
• Identify and prepare log files for troubleshooting analyses
• Practice the use of knowledgebase articles to solve issues

Pre-requisite

This is an advanced course and is intended for technicians that have already completed the 5-day Avaya IP Office Implementation Workshop. By registering you are certifying that the registrant has earned the AIPS/ACIS-SME credential. This information will be confirmed upon registration. This class is a 3 day class that starts on Tuesday and finishes on Thursday.

Space is limited to only 8 students. This class will fill quickly. 

Students are responsible for scheduling their own Pearson Vue examination. In this case, the 78200X Exam. If you are interested in test scheduling or would like to learn more, please visit https://home.pearsonvue.com/avaya.  Students will have to visit a Pearson Vue test center or set up their exam via Pearson OnVUE. To learn more about OnVue, please check this link for a video demonstration https://home.pearsonvue.com/avaya/onvue