Talkdesk offers a better way for organizations to unlock the promise and potential of great customer experience. Talkdesk is innovative, creative, and challenges the old status quo in order to help their customers thrive and grow.
Talkdesk CX Cloud™ offers a full set of enterprise-level, integrated, CX applications for customer self-service, omni-channel engagement, workforce engagement, employee collaboration, and customer experience analytics to align and drive winning behaviors across the organization. All of these applications are native on Talkdesk's CX Cloud platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI, and automations for faster time-to-value and cost savings.
Tools & automations to help customers help themselves and get answers faster.
One platform to engage across every channel, voice or digital, with automations to make every agent your best agent.
Engagement and management tools to make the lives of the agents, managers, and decision makers easy.
Tools and integrations for seamless communication between departments, teams, and employees.
Customer Experience Analytics
Analytics, automation and insights tools to know everything about the customer and interaction.
Talkdesk knows that every industry is unique. That’s why they offer industry-specific cloud contact center products that are pre-integrated with core industry systems, pre-designed with custom workflows and automation, and pre-trained with AI for industry expertise. Talkdesk Experience Clouds are purpose-built to meet specific vertical needs and bring businesses value from day one.
Talkdesk Healthcare Experience Cloud™
Talkdesk Healthcare Experience Cloud™ for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. With out-of-the-box integrations and workflows, actionable insights, and AI, providers can realize value faster while positively impacting patient interactions.
Talkdesk Financial Services Experience Cloud™
Talkdesk Financial Services Experience Cloud™ for Banking is an end-to-end solution that’s connected, intelligent, and secure. With out-of-the-box integrations, artificial intelligence, and state-of-the-art encryption, banks can unlock the promise and potential of a great client experience.