UCaaS is an enterprise service method for streamlining all communications via cloud-based software services. With UCaaS, unified communication services are made available from the cloud to businesses ranging from SMB to enterprise.
CCaaS is a cloud based contact center software solution. A primary focus of CCaaS is to provide intelligent routing of contacts from various communication channels. Ultimately, this software enables call center environments to focus on improved customer service and experience for clients.
Jenne offers the industry's leading Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platforms:
Six-time Gartner Magic Quadrant leader, 8x8 (EGHT), is the world’s first Communications Cloud provider, combining unified communications, team collaboration interoperability, contact center, and analytics in a single, open and real-time platform. 8x8 eliminates information silos to expose vital, real-time intelligence across all cloud services, applications and devices to improve individual and team productivity, business performance and customer experience.
Avaya Cloud solutions offer agents and partners a variety of deployment options to provide unified communications and contact center solutions to customers of all sizes—including public or hybrid cloud. Avaya Cloud Office by RingCentral combines the best from two industry leaders—RingCentral’s unrivaled UCaaS platform and Avaya’s industry-leading services and technology capabilities—all in one cloud solution designed to redefine workplace collaboration.
BCM One provides a fully-featured, high quality, Hosted Voice offering delivered with Uncommon Service. BCM One's unique licensing model allows users to have multiple devices connected to the service for the same seat price. All Hosted Voice features are included in their pricing model. The service is available with options for rental phones, partner provided phones, or re-use of existing phones. BCM One can offer unlimited minute seat pricing or develop customized pricing plans to meet any customer need.
CallTower (formerly Appia Communications) is a leading provider of cloud-based communication and networking services. Its solutions enable customers to reduce capital spending and operating costs, and enhance productivity and customer care.
Founded in 1962, Comm-core has evolved from an office products supply store to a leading innovator behind IP-based, hosted solutions. Leveraging their strengths in VoIP telecommunications, Comm-Core has taken the same knowledge and expertise and applied it to the security and surveillance markets. The result has been a hosted video surveillance solution that is leaner, higher quality and costs less to operate than competing products. Comm-Core Surveillance offers 24/7 live video monitoring, two-way audio communication and over 25 business and analytical features. With Comm-Core’s innovations in cloud technologies, coupled with their exceptional service, they are literally changing the face of video surveillance.
Intermedia Unite is an easy to use cloud-based unified communications platform that helps employees to be more productive and collaborative. It combines a full-featured phone system with audio/video/content sharing, conferencing, chat & messaging, and file sharing and backup capabilities.
Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system your customers will ever need.
Mitel MiCloud solutions connect your SMB and Enterprise customers to the cloud. MiCloud Connect combines telephony, conferencing, instant messaging, video, collaboration tools, and contact center to deliver a complete business communications solution for customers with 5 seats and beyond. MiCloud Flex offers a UCaaS environment with customizable options and seamless integration with top business applications. Its flexibility and scalability make it attractive to customers with 75 to 10,000 users.
Momentum Telecom is a premier provider of Unified Communications and Collaboration solutions for business. Momentum delivers a mobile, flexible and reliable HD voice and video solution seamlessly integrated with productivity applications to simplify communications and improve efficiency.
Nextiva provides cloud-based communications and collaboration solutions designed to simplify the way businesses communicate through Hosted VoIP, SIP Trunking and Nextiva AnywhereTM solutions. Founded in 2006 on the principle of Amazing Service®, Nextiva serves more than 100,000 businesses in the United States.
PanTerra Networks is a unified cloud service provider, delivering a family of secure, ultra-reliable, future-proof voice and collaboration services for SMB and Mid-market enterprises. PanTerra’s cloud-based solution includes hosted voice, instant messaging, file sync & share, web & video conferencing, as well as full contact center services with business analytics. With PanTerra’s unified cloud service solution, enterprises gain the highest levels of security, scalability, reliability, availability, and quality of service, while significantly lowering their total cost of operations and IT administration complexities.
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.
Sangoma's Switchvox Cloud is a hosted UC solution that incorporates the same software as the on-premise appliances so that end-users have access to the same powerful UC features such as mobility, IVRs, queues, and tight integration with Sangoma phones. Switchvox Cloud provides access to a business-class phone system while completely eliminating costly capital expenditures.
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.